FAQ

Most orders ship within 1–2 business days from our Rockport, Massachusetts studio. During the holiday season and special releases, processing times may be slightly longer.

We offer flat-rate shipping of $9.99, and orders over $100 ship free within the continental U.S. Need your order sooner? Expedited shipping is available for $14.99.

Yes! Local customers can select free in-store pickup at checkout and collect their order from our shop on Bearskin Neck.

We want you to be completely happy with your purchase. If something isn't right, please contact us within 7 days of receiving your order and we'll make it right.

Because our products are handcrafted, returns are handled on a case-by-case basis. While we cannot accept traditional returns of used candles, we're always happy to help find a solution - whether that's replacing an item, issuing store credit, or troubleshooting an issue.

If your order arrives damaged, please contact us by email as soon as possible and include a photo so we can quickly arrange a replacement.

Yes! Every candle is hand-poured in small batches right here in Rockport, Massachusetts. What began in founder Christina's basement in 2016 has grown into a local business with a retail shop on Bearskin Neck and a nearby production space where our team continues to make our candles by hand. Many of our products are still made in our Bearskin Neck shop daily.

We are unable to accept used candle jars for refilling or recycling. Because the condition and history of returned glass containers can vary, our insurance does not allow us to reuse them in the candle-making process.
We encourage customers to repurpose their candle jars at home as planters, organizers, or decorative containers.

We are, however, happy to accept the wooden lids from our classic or tall jar candles for reuse. Simply bring them into the shop and you'll receive a discount on your purchase as a thank-you.

Choosing a candle online can be difficult, so if you're not sure where to start, here are a few customer favorites:

• #43 Salty Sea Breeze - our signature fresh ocean scent, inspired by the New England coast.
  
• #11 Beachcomber - warm sunshine, toasty sand, sun-baked driftwood, seaweed, and fresh ocean air.
  
• #48 Fog Horn - a rich, coastal scent inspired by misty mornings by the sea.
  
• #10 Inner Harbor - our newest signature scent, created to evoke the calm and beauty of Rockport's harbor.

Looking for more customer favorites? Browse our full collection of bestsellers here.

We welcome walk-ins whenever space allows, but weekend sessions should be booked in advance. We release new appointment dates monthly.

Most guests spend about 20 minutes creating their custom scent blend and pouring their candle. While your candle sets, you can browse the shop, grab lunch, or stroll around downtown Rockport before returning to pick it up in about an hour.

Yes! Private events can be arranged outside regular Candle Bar hours for birthdays, showers, corporate events, and other celebrations. Contact us for pricing and details.

The experience is recommended for adults and children ages 12 and up with a caregiver.

Absolutely - we can ship finished candles if you aren't able to take them home with you.

Treat yourself - or someone you love - to a curated collection delivered four times a year. Each Seasonal Rockport Gift Box is inspired by the New England coast and includes a thoughtfully selected mix of seasonal candles, home fragrance products, bath and body items, and exclusive surprises.

Absolutely! Our Seasonal Rockport Gift Box makes a unique gift for birthdays, holidays, housewarmings, and anyone who loves coastal New England. We also offer a printable gift notification to let your recipient know their first box is on the way.

Choose the option that works best for you:

• Quarterly Subscription: Pay every three months and receive a new box each season. You can pause or cancel at any time.
  
• Annual Subscription: Pay for all four seasonal boxes up front and enjoy our discounted annual rate.

The Candle Club is our free rewards program. Members earn points on purchases that can be redeemed for discounts, free shipping, birthday rewards, and other special offers.

Joining is free! Simply create an account online or sign up in our Rockport shop to start earning points and rewards. Learn more HERE.

You'll find us at 5 Bearskin Neck in Rockport, Massachusetts, right at the start of Bearskin Neck on the right-hand side. We're surrounded by shops and restaurants and overlook beautiful Rockport Harbor.

Parking in downtown Rockport is limited, especially during the summer months. Metered parking and public lots are available within walking distance of the shop.

From Memorial Day through Labor Day, visitors can also park for free at the Blue Gate Lot and take the seasonal trolley into downtown Rockport.

Traveling by train? We're about a 10–15 minute walk from the Rockport commuter rail station.

Yes! Rockport Candle Company is open year-round. During the quieter winter months after Christmas, we are typically open on weekends only. Please check our website or social media for current hours.

Yes! Friendly, leashed dogs are welcome inside - and we usually have treats waiting for them. Over the years, we've even welcomed a few unexpected visitors, including pet cats and once, memorably, a pet duck (securely tucked into a carrier)!